1. Free trial
- New customers can try Backup Safe free for 7 days, once per customer. A payment card is required to start; nothing is charged during the trial.
- During the trial: up to 2 databases and 5 GB of backups, with all features.
- We email you 3 days before the trial ends. If you don't cancel before it ends, the plan you chose starts and your card is charged for the first billing period.
- Cancel during the trial and you pay nothing.
2. Plans and automatic renewal
| Plan | Price | Billing |
|---|---|---|
| Starter | $19 / month | monthly in advance, renews automatically until cancelled |
| Pro | $49 / month | monthly in advance, renews automatically until cancelled |
Prices are in US dollars, excluding taxes. Where we are required to charge tax (such as VAT, GST or sales tax), it is added at checkout and shown on your invoice. You can see your invoices and next payment date in Billing.
3. Upgrading and downgrading
Switch plans at any time in Billing. Stripe calculates the difference for the rest of the current billing period: an upgrade is charged proportionally, a downgrade is credited towards your next invoices. If your stored backups exceed the smaller plan's storage, new backups pause until usage is below the limit; nothing is deleted early.
4. How to cancel
- Log in and open Billing.
- Click Cancel subscription and confirm on Stripe's secure page.
Cancellation takes effect at the end of the period you have paid for; backups keep running until then. You can also ask us at [TO COMPLETE: support email] and we'll cancel for you.
5. What happens to your backups
- When the subscription ends, scheduled backups stop. Your existing backups are kept for 14 days: you can still download or restore them during that time.
- We email you when it ends, after 7 days, and 24 hours before deletion. Then all stored backups of the account are permanently deleted and cannot be recovered.
- Reactivate a plan before then and everything is kept, and backups resume.
- If a payment fails, we email you and the card is retried; backups keep running meanwhile. If the payment keeps failing, the subscription ends as above.
6. Refunds
- Because every new customer can try Backup Safe free first, payments made after the free trial are non-refundable, and we don't refund partly used billing periods after a cancellation. This is subject to the consumer laws that apply to you.
- If you were charged by mistake (for example, charged twice, or charged after you cancelled), contact us within 14 days and we'll refund the wrong charge in full.
- If Backup Safe was unavailable or failed to back up your databases for a significant part of a month because of a fault on our side, contact us and we'll offer a fair credit or refund.
- If the law of your country gives you a right to cancel and be refunded (for example a consumer withdrawal right), that right applies in addition to this policy.
Approved refunds go back to the original payment card through Stripe, usually within 5–10 business days.
7. Contact
Billing questions: [TO COMPLETE: support email]. See also our Terms of Service.